Privacy Policy
Effective date: October 13, 2026
This Privacy Policy explains what personal data the Traject app ("Traject", "the app") processes, why, and what choices you have. We built Traject to collect as little as possible: your goals and tasks stay yours, we never sell your data, and we never use it for advertising.
1. Who we are
SHM GLOBAL LLC (data controller)
Limited Liability Company registered in New Mexico, USA (file number 0008050985)
2105 Vista Oeste NW, Suite E #3912, Albuquerque, NM 87120, USA
Email: contact@gettraject.app · Phone: +1 352 443 8077
In this policy, "we", "us" and "our" refer to SHM GLOBAL LLC.
2. Data we process
2.1 Your account
When you open Traject for the first time, we create an anonymous account so the app works without asking for an email. If you choose "Save my progress" and sign in with Apple or Google, we receive your email address and a technical identifier from that provider. If you use "Hide My Email" with Apple, we only receive a relay address. We use this data only to identify your account and restore your progress on another device.
2.2 What you create in the app
We store the content you enter so the app can work: goals and their deadlines, tasks, days and times, completed tasks, weekly adjustments, your chain history (days kept, freezes, levels), focus sessions and their duration. This content may include personal information if you choose to write it in a goal or task title.
2.3 Onboarding answers
Your answers to the onboarding questions (for example, how many hours you lose each week) are used to personalize the screens you see. They are kept on your device. Unless you turn off usage statistics (section 2.5), only the number of the
answer you selected is sent, never free text.
2.4 Subscriptions
Traject Pro is sold through the Apple App Store or Google Play. Payment is handled entirely by Apple or Google: we never see your card details. Our subscription provider, RevenueCat, receives the information needed to manage your subscription (purchase receipts, product, dates, status and your app account identifier).
2.5 Usage statistics (optional)
To understand which screens are used and where the app can be improved, the app sends usage events to PostHog. Examples: a screen was opened, an onboarding step was completed, a task was checked, a focus session ended, the app was opened. These events contain technical values only (such as the app language, platform, app version, a step number, a duration or a horizon type).
They never contain anything you write (goal or task titles, notes), your email, your name or your location. We do not keep your IP address. Session recording is disabled. PostHog stores this data in the European Union and acts as a processor, only on our instructions. It does not sell or share this data. Some technical processing may take place in the United States, covered by the Data Privacy Framework and the European Commission's Standard Contractual Clauses.
If you are in the European Union, the European Economic Area, the United Kingdom or Switzerland, or if your region is unknown, this measurement is anonymous: it is never linked to your account or to a profile. It relies on a random identifier specific to your device and to Traject, not shared with other apps, and renewed every 13 months.
Elsewhere, these statistics are linked to your Traject account identifier. Usage statistics are on by default. You can turn them off at any time in Settings > General.
2.6 Notifications
Reminders (daily plan, chain alert, task start, focus session, end of free trial) are scheduled locally on your device. No reminder content is sent to a notification server. You can turn notifications off in the app or in your device settings.
2.7 Contacting us
If you email us, we use your email address and message to answer you. The "Contact support" button may pre-fill the app version and your device's operating system version to help us solve your issue.
2.8 What we do not do
We do not sell or rent your personal data.
We do not use your data for advertising, and we do not track you across other companies' apps or websites.
We do not use the content of your goals and tasks to train artificial intelligence models.
3. Why we process your data (legal bases)
If you are in the EU, EEA, UK or Switzerland, we rely on the following legal bases under the GDPR:
Performance of our contract with you (Art. 6(1)(b)): your account, the content you create, your subscription and support.
Our legitimate interests (Art. 6(1)(f)): keeping the service secure and preventing abuse, and measuring the app's audience anonymously to improve it (usage statistics). You can turn these statistics off at any time in Settings > General.
Legal obligations (Art. 6(1)(c)): for example, keeping records required by law.
4. Service providers
We use carefully selected providers who process data only on our instructions:
Provider
Purpose
Location
Supabase, Inc.
Account and storage of your app data
United States
RevenueCat, Inc.
Subscription management
United States
PostHog, Inc.
Usage statistics (anonymous in the EU, EEA, UK and Switzerland)
European Union (some technical processing in the United States)
Apple Inc.
App Store, purchases, Sign in with Apple
United States and other countries
Google LLC
Google Play, purchases, Sign in with Google
United States and other countries
OVH SAS
Hosting of this website
European Union
When personal data of users in the EU, EEA, UK or Switzerland is transferred to the United States, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or the EU-U.S. Data Privacy Framework, where applicable.
5. How long we keep your data
App data and account: as long as your account exists. When you delete your account, your data is deleted immediately from our database. Residual copies in technical backups are erased automatically within 30 days.
"Reset my data": deletes your goals, tasks, chain history and focus sessions, and keeps your account and subscription.
Subscription records: kept by Apple, Google and RevenueCat as required for billing and legal obligations.
Usage statistics: kept for up to 24 months, then deleted or aggregated. In the EU, EEA, UK and Switzerland, the random identifier used for these statistics is renewed every 13 months.
Support emails: kept as long as needed to handle your request, and up to 2 years.
6. Your rights and choices
Delete your account at any time in the app: Settings > Account > Reset > Delete my account. Deleting your account does not cancel your subscription: cancel it in your App Store or Google Play settings.
Turn usage statistics on or off in Settings > General.
Depending on where you live (for example under the GDPR or the California Consumer Privacy Act), you may have the right to access, correct, delete, export or restrict the processing of your personal data, to object to processing, and to withdraw consent. We do not sell or share personal data for cross-context behavioral advertising.
To exercise your rights, email contact@gettraject.app. We will answer within one month. We will not discriminate against you for exercising your rights.
If you are in the EU, EEA, UK or Switzerland, you can also lodge a complaint with your local data protection authority.
7. Children
Traject is intended for people aged 13 and over. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has provided us with personal data, contact us and we will delete it.
8. Security
Data is encrypted in transit (TLS). Access to your data is restricted to your own account through database security rules. No system is perfectly secure, but we work to protect your data and to limit what we collect.
9. Changes to this policy
We may update this policy, for example when we add a feature or a provider. We will update the effective date above and, for significant changes, inform you in the app.
10. Contact
For any question about this policy or your data: contact@gettraject.app, or by mail to SHM GLOBAL LLC, 2105 Vista Oeste NW, Suite E #3912, Albuquerque, NM 87120, USA.